"CRM means enabling us to be more flexible in our marketing and customer service": Southwest
CRM Special: By EFT Correspondent in San Francisco Loyalty programmes are becoming a large factor in determining who a flyer considers for a flight, says Debra Benton, director - loyalty marketing, Southwest ...
Original post: "CRM means enabling us to be more flexible in our marketing and customer service": Southwest by Copyright 2007, Topix.net at Search for "travel industry marketing online" - Topix.net